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FAQ

How do I place an order?

There are 2 ways you can purchase merchandise from the Twin Cities Habitat Company Store.

  • Credit/Debit Card & Certificate: Any Twin Cities Habitat for Humanity employee can purchase materials using a personal Credit Card or Gift Certificate. When completing an order and checking out, select the Credit Card option. The credit card will be charged once the order is fulfilled. No Login ID or password is necessary to place an order. All orders will have a $2.00 handling fee applied at checkout.

How do I pay with a Credit/Debit Card?

The Twin Cities Habitat for Humanity Company Store accepts Visa, MasterCard, American Express, and Discover. All prices are in US dollars and are payable in US funds only.

How do I redeem a Gift Certificate?

Gift certificates can be redeemed through the Twin Cities Habitat for Humanity Company Store.

  • Gift certificates can be redeemed by entering the code in the 'Please Enter Gift Certificate Code(s)' box at checkout.
  • The amount of the gift certificate will automatically be applied to your purchase.
  • Any unused balance will be visible on the confirmation page.
  • If an order exceeds the amount of the gift certificate you can pay the remaining balance with a credit/debit card.
  • Gift certificates cannot be redeemed for cash. Returns on items purchased with a gift certificate will be issued as store credit.

What are my shipping options?

Normal Delivery
  • Most orders will be shipped within 24-48 hours of when you submit your order. Orders for some apparel will be delivered in up to 15 business days, excluding holidays.     

Rush Orders

  • Depending on your location, same-day or next-day delivery can be arranged - Please contact 952-456-8372 or customerservice@outloudpromos.com. Applicable expedited freight charges will be added to your order.

Shipping Charges

  • All orders are shipped from Minnesota via FedEx SmartPost.  Expedited service can be selected during Checkout.
  • Shipping costs vary depending upon weight and location.

 

How do I return or exchange an item?

For defective merchandise, wrong size, or shortages please contact 952-456-8372 or customerservice@outloudpromos.com. Print on demand items (some apparel item) cannot be returned as they are non-stock items.

What if I have more questions?

If you have additional questions, a large volume order, need special assistance or priority service to meet a special event date, please contact OutLoud Promotions at 952-456-8372 Monday through Friday from 8:00 AM to 5:00 PM Central Standard Time (CST) or email customer service at customerservice@outloudpromos.com. For more information or to leave feedback please visit our Customer Service page.

What do you do with my information?

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone.

 

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